General Enquiries
If you have any queries, please do not hesitate to contact us. For your convenience, Burberry offers global assistance seven days a week. We also include an option to locate your nearest Burberry store.
Need some guidance? Chat with one of our Client Advisors using our Live Chat feature. Please ensure you have accepted our functional cookies to start your chat session. You can update your cookie settings here.
LIVECHAT
Need some guidance? Chat with one of our Client Advisors using our Live Chat feature. Please ensure you have accepted our functional cookies to start your chat session. You can update your cookie settings here.
TELEPHONE
Kindly note that not all numbers may be accessible or covered by all mobile phone networks. Please also be mindful that we may monitor or record your communications for training and quality control purposes.
Contact us:
+86 4001 201 154
Our Client Advisors are available Monday - Sunday, 9:00am - 19:00pm (CST/UTC+8), excluding holidays.
cn.customerservice@burberry.com
POST
Burberry (Shanghai) Trading Co., Ltd
60F, 1717 Nanjing West Road,
Jing’An District
Shanghai, PRC