Ordering and Payment

burberry.cn accepts:

• Alipay
• China Union Pay
• WeChat Pay

Telephone ordering is available via our Customer Service team in most cases. If telephone ordering is not available in your location or if you wish to use a payment method that cannot be accepted over the phone but can be accepted online, a shopping bag will be created for you.

An email with a link to your shopping bag will be sent. By clicking on the link, you can view and complete your order using your preferred payment method. The items in your shopping bag will only be secured for you after payment has been taken and your items shipped.

This service is available 24 hours a day.

Certain products that are not immediately available to purchase may be displayed on burberry.cn. These items can be pre-ordered to secure them once they become available.

Payment will be taken when or shortly after your order is placed.

Estimated delivery times will be communicated to you before you place your order and when you receive acknowledgement for your order. You can cancel your order at anytime up to dispatch of the item. Our usual returns and cancellations conditions apply provided the item is not personalised or pierced jewellery, in which case the item cannot be returned or cancelled. This does not affect your statutory rights.

Where certain items are ‘unavailable to purchase at present time’ on burberry.cn, you may be given the opportunity to ‘Register Interest’.

If you choose to ‘Register Interest’ Burberry Customer Service will notify you as soon as the item is available to purchase on burberry.cn. No payment is taken during this process and the product is not reserved for you.

We are not able reserve items or guarantee size availability.

If an item you wish to purchase is out of stock you are able to check product availability in certain Burberry stores by clicking on the ‘Find in Store’ button on our product page on burberry.cn. This service is not available for all Burberry stores.

How do I know if I purchased an authentic Burberry product?

Burberry products are only sold through burberry.cn, in Burberry stores and at selected authorised retailers. Unfortunately, Burberry cannot guarantee the authenticity of merchandise unless purchased from these sources.

Burberry does not have an official outlet website and any website that claims to be an outlet website selling genuine Burberry merchandise may in fact be selling counterfeit goods.

Please do not hesitate to Contact Us should you have any further queries. We are available 24 hours a day.

Any product that is described as an ‘online exclusive’ will only be available to purchase on burberry.cn (if applicable) and is not available in any Burberry stores, through any Burberry authorised retailer or on any other website.

If a customer has difficulties placing an order through burberry.cn, Customer Service may be able to assist by taking the customers’ details and placing the order for the ‘online exclusive’ product(s) over the telephone. An ‘online exclusive’ product(s) ordered online through Customer Service can be collected from your selected Burberry store using the Burberry complimentary Collect-in-Store service (if applicable).

The labels on products with the same item number may differ, however, there is no other material difference between the products themselves. Unfortunately, we are unable to cater requests for specific labelling.

We ship internationally and charge in the currency of your chosen destination. If this is different to that of your card or payment method, the price will be calculated by your card issuer or payment method and charged in the currency of your card or payment method.

For security, the billing name and address must match that of the payment method. Any Alipay account used must be in the name shown on your government-issued identification. We reserve the right to cancel any order that does not comply with this or our other security checks. 

Your card or other method of payment will be charged when you confirm payment. Your payment method may show a deduction of the funds immediately when you submit your order. Payment will be taken for pre-ordered or personalised items at the time of or shortly after you submit your order and in advance of shipping. 

Please complete your payment as soon as possible to reduce the risk of the item no longer being available. 

Burberry may cancel all or part of your order before the order is shipped. In such circumstances, the payment for the cancelled item(s) will be refunded as soon as possible. Please see our Terms and Conditions for more information.

All orders are placed with Burberry (Shanghai) Trading Co., Limited, which is a company incorporated in the People’s Republic of China. If you are using a payment method issued by an institution outside mainland China, your card issuer or payment method provider may apply other international bank charges. In addition, if your credit/debit card or other method of payment is not denominated in the currency of your purchase, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. Burberry has no control over these charges and cannot predict the amount. Please contact your issuing bank or payment provider for further information before placing your order.

Online payment card transactions are transmitted using Secure Socket Layer (SSL) encryption technology. For further details see our Privacy Statement.

You will not be charged any additional import taxes or duties on receipt of your item, unless your order is being shipped to Russia or Canada. Orders shipped to Russia and Canada will be subject to customs duties on import. Please see above for more information.

Please note, tax on burberry.cn orders cannot be recovered through the VAT Retail Export Scheme or any other sales tax refund scheme.

If your payment has been declined:

1. Check that your details are correct, such as your 16-digit card number or 3 or 4-digit security code.
2. Make sure your card or payment method has not expired.
3. If your payment continues to be declined, contact your bank or payment provider.

For saved payment details:

1. Check your selected card has not expired. 
2. Make sure the billing address matches that registered for your card or payment method. 
3. Check the 3 or 4-digit security code is correct. For security we will ask for this whenever you make a purchase.

You will receive an email with instructions on how to download your e-fapiao shortly after your order has been shipped.

If you have ordered multiple items within one order and wish to return part of the order, the original e-fapiao will become invalid and a replacement e-fapiao for the items not returned will be available to download shortly after acceptance of your return.

Please be aware that if the gift option is selected at checkout, the shipping note will not contain any prices and the e-fapiao will be available for download and include the price of the items purchased.